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What are the payment methods?
At Rekrarte we accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal and more payment methods coming soon.
What is the shipping cost?
EnjoyFREE shipping within the United States! For international shipping, the cost will be automatically calculated at checkout based on your location.
Note: Free shipping applies only to US territory.
How long will it take to receive my order?
Delivery time will depend on the type of shipping selected. In general, the delay is between 5 and 10 business days after payment has been confirmed, within the United States.
International orders may take 8-15 business days to be delivered. Please note that delivery times may vary depending on your location and any potential customs delays.
Where can I receive my order?
We ship nationwide (United States).
What is the deadline for making a change?
You can request a change up to two (2) hours after making the payment.
What should I do if the product does not arrive in good condition?
Please contact us at [email protected] and we will send you a new one.
Do you ship internationally?
Yes, we do ship internationally. However, please note that international shipping may incur additional charges, such as customs duties or taxes, which are the responsibility of the recipient.
What is your return policy?
We offer a 15-day return policy for items purchased from Rekrarte. If you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a full refund, provided the item is unused and in its original condition. Please note that return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
How can I track my order?
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package in real time.
Do you offer gift wrapping services?
We do not currently offer gift wrapping services. However, our products are carefully packaged to ensure they arrive safely and in perfect condition.
Do you offer wholesale purchasing options?
Yes, we offer wholesale purchasing options for certain products. Please contact our customer service team for more information and to discuss your specific needs.
How can I contact customer service?
You can contact our customer support team via email at [email protected] or through our contact form on the website. We strive to respond to all queries promptly and provide assistance when needed.